1. Where are you located?
We have two locations to serve you. One is in Fresno, alongside the 168 freeway at Cedar and Dakota avenues. The other is in Madera on Avenue 10, off of Highway 41 near Children’s Hospital Central California. We have provided maps throughout the site for your convenience.
2. Do I need reservations?
Yes, reservations are required. We fill up very quickly on weekends and holidays, so we advise booking your pet’s stay in advance. You can call us at 559.432.5959 or use our online reservation form to request a reservation. New customers can click here for downloadable registration forms.
3. Does my pet need to have certain vaccinations prior to boarding?
We require all pets in our care to be fully vaccinated in accordance with state regulations. For dogs, please provide proof of current Rabies, DHLP and Bordatella vaccines. For cats, we require Rabies, FVR-CP/FeLV to be current (feline leukemia is optional but not required). See our admission requirements page for specifics.
Vaccination schedules vary depending on your veterinarian’s policies and procedures, so check with them to ensure that your pet is current on each vaccine before their stay. Your veterinarian can either give you copies of your pet’s records to bring at check-in or they can fax them directly to us. Once the records are in our computer system, we will track them for you and advise you when we need them to be updated.
4. Is daycare available?
Yes! Daycare is a safe and convenient way for you to encourage socialization and fitness, reduce stress and anxiety, and keep your dog engaged and stimulated. Our daycare guests are treated with the same high quality care as our overnight guests. Please call to get more information and sign your pet up for a great day of play!
5. What if my pet is on medication?
We are more than happy to dispense oral and topical medications in your absence. Just provide the medications in their original packaging, and we will administer them as directed. Please be advised that we are not able to give any injections or intravenous medications.
6. What if my pet becomes ill or requires medical attention during their stay?
In the event that your pet requires medical attention, we will refer to your contact list and make every attempt to reach you or your designated emergency contact. We will transport your pet to their regular veterinarian to ensure continuity of care; if they are not available, we will take your pet to the closest veterinary emergency clinic.
7. Can I call to check on my pet?
Absolutely! We want to give you the peace of mind that your pet is safe and comfortable while you are away. Feel free to call our front desk to check on your pet while they are staying with us as often as you like.
8. What belongings should I bring for my pet?
You are welcome to bring your best friend’s washable blanket, small toys or nonperishable treats for their stay. We ask in your cooperation in limiting your pet’s personal belongings to one article of bedding and up to three favorite toys. Elaine’s Pet Resorts furnishes all of our guests with our own bedding, and has premium styles available with many of our lodging packages.
9. Do I need to bring my pet’s food?
We are happy to accommodate your pet’s unique dietary needs. Depending on the lodging schedule you choose, there may be an additional charge to prepare and serve your food; our food is provided at no cost. You are welcome to specify any changes to our diet that your furry friend requires, such as dry or wet food only.
10. Do you offer grooming or bathing?
Yes! Our professional groomers can bathe or groom your pet at any time. We usually recommend the day before they go home so they look and smell their best. We groom all breeds of dogs and cats, even those that are not overnight guests. Call us for pricing and scheduling information.
11. Can we tour the facility?
Yes! We welcome you to tour either one of our two locations to see our state of the art facilities. Come by any time!